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Q&A
After Placing an Order
How do I check my order status?
I want to cancel my order, what should I do?
What if I didn't call in before 11am, or I just emailed to cancel my order. What will happen to my order?
I want to change my order information or make some changes to the items I ordered. What should I do?
Why didn't I receive confirmation after I placed my order?
When will I get my package if I place an order today?
I found one item missing from my order. What should I do?
After I ordered a product the price for that product dropped. Can I get an in store credit for the difference?
My order was cancelled while my credit card had an authorization hold. When will I get a refund?
Can you call the issuing bank so that they will credit my account?
Why do you charge credit cards before shipping out merchandise?
Can you re-ship my order if the package did not arrive at my address?
Can you call EXPRESS to change the shipping address if the shipping address is incorrect?
About Placing an Order
Do you deliver goods to my country?
I entered the coupon code when I placed the order but it was voided. What should I do?
Can I place an order over the phone?
How can I receive your coupons?
What is my credit card ID or CVV2 Code?
Do you accept purchase orders?
What can I do if my credit card is declined?
If I have a reseller's permit, will you charge me sales tax?
How do I search for a product?
Why is there no order button next to a product I want to buy?
Why is the price listed on your website different from the price listed on PriceWatch?
How can I add an item to my shopping cart?
Are you tired of having to always enter your name and address when checking out?
Is your website secure? Why do I receive a security alert?
Why is the listed price higher than before?
Can I place an order for an item that is on backorder?
Do you charge sales tax?
Am I exempt from paying sales tax if I am with the government or a reseller?
Do you offer free ground shipping on all items?
Can you ship by my FedEx or UPS account?
Where should I mail my money order?
Why didn't I receive a discount after I used a coupon?
Can I use two different coupon codes for one order?
 
Do you deliver goods to my country?
We can process international orders to the most countries
I entered the coupon code when I placed the order but it was voided. What should I do?
You can put the coupon code in the Special Requests which is at the same page of the billing form. We will check and apply it if it is valid, otherwise we will email you.
Can I place an order over the phone?
Yes, but we recommend you to place the order on line due to our high phone volume. Your order will be processed more accurately and faster if you do it online. Your information will be well protected because we have a very secured website.
How can I receive your coupons?
We will email you our newsletters with free coupon codes and other special offers monthly.
Coupon code can only be used once. Limit one per household. Not valid for new customers.
What is my credit card ID or CVV2 Code?
On the back of your credit card, last 3 digits for Visa, Master, and Discover. For American Express, it is the 4 digits number above your credit card number on the front side.
Do you accept purchase orders?
We have a whole sale department, and if your order is over $3000, you may email to wholesale@adenamontessori.com, attention john lu.
What can I do if my credit card is declined?
Your order will be cancelled. Please check with your bank, and place another order again.
If I have a reseller's permit, will you charge me sales tax?
No, but please fax or email the reseller permit with your order # to us.
How do I search for a product?
Put the item name or description in the Search Box.
Why is there no order button next to a product I want to buy?
That means that item is currently out of stock.
Are you tired of having to always enter your name and address when checking out?
Turn on the "COOKIES" feature on your browser.
Is your website secure? Why do I receive a securty alert?
Yes, our website is secure. You can click here for more secure information.
Why is the listed price lower than before?
Just as anywhere you can purchase products, they have promotions and sales¡­ Price is subject to change everyday.
Can I place an order for an item that is on backorder?
No, there is no order button for you to place a backorder, and we can't do that either on our end.
Do you charge sales tax?
Only in Ohio. If you are a government agency or reseller, please send your Tax exempt number and fax in the re-seller permit.
Am I exempt from paying sales tax if I am with the government or a reseller?
Just fax in your information with your order number, and we will remove it for you before they charge your order.
Do you offer free ground shipping on all items?
No, only on selected items. Please refer to our website for detailed information.
Can you ship out by my FedEx or UPS account?
We don't recommend you to do that.
Where should I mail my money order?
1376 Holly Ave. Columbus, Ohio, 43212
Why didn't I receive a discount after I used the coupon?
Either the coupon has expired already, or you entered the invalid coupon code. Please give us the coupon code. We will check and apply if it is valid.
Can I use two different coupon codes for one order?
No, only one at a time.
How do I check my order status?
You can click here for more information. When your order has been shipped, we will provide you the tracking# on the order status page with which you can trace your order. If you have any question regarding your order status, please email service@adenamontessori.com so that we can check it out for you right away.
I want to cancel my order, what should I do?
We ONLY accept CALL IN cancellation. Please call 1-888-8056919 before 11am EST to obtain the cancellation number. There is no email cancellation accepted.
What if I did not call in before 11am, or I just emailed to cancel my order. What will happen to my order?
Usually, your order will be processed and shipped within 24 hours; you may still refuse the package when it is delivered to you. However, there will be a 15% restocking fee and shipping fee is not refundable.
I want to change my order information or make some changes to the items I ordered. What should I do?
Please email sales@adenamontessori.com to change your order information. If you want to change to a new item or the quantity of the items, our best suggestion for you is to cancel the existing order and place another one.
Why didn't I receive confirmation after I placed my order?
Maybe your email address is invalid, or your order did not go through. Call us to check.
When will I receive my package if I place an order today?
It takes 24 hours for us to process your order, and then depends on the shipping method and the shipping address of your order; the maximum delivery time is 7 business days.
I found one item missing from my order. What should I do?
Please call or email your missing item, also you need to provide us some necessary information that can be found on the invoice with the shipment, such as package size, color of the check mark on your invoice, and sometimes we will require you to fax in the original invoice. It will take 7 business days to investigate and resend or refund to you.
After I ordered a product the price for that product dropped. Can I get an in store credit for the difference?
If we have dropped the price before we shipped out your order, we will give you the difference as the in-store credit. However if your order had already been on the way, there is no difference to be refund.
My order was cancelled while my credit card had an authorization hold. When will I get a refund?
After you place the order, the amount has been authorized by Yahoo! If your order had been cancelled, the amount will be released to you account within one week.
Can you call the issuing bank so that they can credit my account?
Yes, please give us your issuing bank phone number, and we will call them to remove the authorization. It takes 24 to 72 hours to release and it depends on your bank.
Why do you charge credit cards before shipping out merchandise?
When we charge your order, our inventory shows this item is still available; however, on this particular day, this item was ordered a lot, therefore, by the time the warehouse is ready to ship your order, the item is already out of stock.
Can you re-ship my order if the package did not arrive at my address?
If customer gave the incorrect shipping address, we will charge the shipping fee for re-send.
If we typed the wrong address, we will re-ship the order without any additional fee.
Can you call EXPRESS to change the shipping address if the shipping address is incorrect?
As EXPRESS charges us $10 handling fee for address change, we will charge this to your credit card account if either we or you call EXPRESS to make the address change.


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